25. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Authentication, text message, text message code, Windows Phone
I have another microsoft account (@outlook.com) that i can no longer login to after resetting my password. I previously had a windows phone and had two-step verification enabled (authentication via app and text message). I had not logged into my account
on a desktop in several months and forgot my password. i reset my password, and was prompted to verify via text message code. i did, and then tried to log in with the new password. i was given the prompt to verify again, but now both the text and call options
are not availabe because that was the method i used to reset the password. the only option i am able to try is to verify using the microsoft authenticator app. however, i do not have a windows phone now and therefore don't have access to the app and any access
codes. i am effectively locked out of my own account for a month until the text or call for code options are available again.
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