On Thursday 25th July while trying to update the apps on my Windows Phone 8, I got the error message stating that there was an issue with Account Services and to try again later.

When I logged on to my Windows 8 computer the next day, I was presented with a message stating that there had been suspicious activity with my account and gave me the option to fix it. I clicked on the link and was taken to a page that stated that my account "had been temporarily blocked which may be because it had sent a lot of spam email or had violated the terms of use."

Previous to that point, I had sent about 3 emails in 2 weeks and only signed in to the service using my Windows Phone 8, Windows 8 computer and my Xbox LIVE account. So I have neither sent any spam email OR violated any terms of use.

Over the past 2 weeks I have tried to explain this to Microsoft Support only to be told essentially the same thing, and when I try to give as much information as possible (which I could not do in the form I had to fill in), my reply has been ignored.

For the past week, I have been in contact with Xbox Support as I would like to change the sign in details for my Gamertag to another account given I am having no luck in getting help from Microsoft Support in recovering my account and while I can still play online (and have recently renewed my Xbox LIVE GOLD), I fail to see how I can when I may possibly lose everything I have gained over the past 5 years. However, they have helped me as much as they can. They need Microsoft Support to reinstate the account in order for my details to be changed (which they can't do themselves).

Since making the account I have not had any issues with it or Microsoft until now. I now have a Windows 8 computer where half of its services are unavailable as well as a Windows 8 Phone in the same position. I also have a Surface which has now become obsolete as I can't access the services either and an Xbox LIVE account that I might lose everything connected with. Would it be possible to have this sorted out please?