I've been having issues with my hotmail/outlook account. It started off with a message after signing in saying that it looks like other people have been using my account, so I had to fill out a questionnaire to validate that I was the rightful owner
of the account. I answered questions such as "name some of the email folders you have created for this account" and "provide the subject titles of recent emails you have sent". This went through fine and I was sent the following email to reset my password
(I have blanked out my email address in the links for security reasons):
Right on! The information you submitted for *email address* has been verified.
Click this link to reset your password:
https://account.live.com/password/resetconfirm?otc=*ClUglGCIgV1WP4Qo5DfY6FIm5iAkbNQHtGhpIPhD3JKlMJm5mJaNqBitkLX4zh8LL5RMut9oHyGFz28L2wXqxCI$&mn=****************%40hotmail.co.uk&cxt=Acsr
If you didn't make this request, click this link to cancel:
https://account.live.com/password/resetcancel?otc=*ClUglGCIgV1WP4Qo5DfY6FIm5iAkbNQHtGhpIPhD3JKlMJm5mJaNqBitkLX4zh8LL5RMut9oHyGFz28L2wXqxCI$&mn=****************%40hotmail.co.uk&cxt=Acsr
After you reset your password, we highly recommend that you update your security information to help keep your account more secure. Adding a phone number, an alternate email address, or a trusted PC will help you get back into your account if you ever lose access to it in the future.
Go to https://account.live.com/proofs/manage to sign into your account and manage your security information.
Thanks,
The Microsoft account team
Click this link to reset your password:
https://account.live.com/password/resetconfirm?otc=*ClUglGCIgV1WP4Qo5DfY6FIm5iAkbNQHtGhpIPhD3JKlMJm5mJaNqBitkLX4zh8LL5RMut9oHyGFz28L2wXqxCI$&mn=****************%40hotmail.co.uk&cxt=Acsr
If you didn't make this request, click this link to cancel:
https://account.live.com/password/resetcancel?otc=*ClUglGCIgV1WP4Qo5DfY6FIm5iAkbNQHtGhpIPhD3JKlMJm5mJaNqBitkLX4zh8LL5RMut9oHyGFz28L2wXqxCI$&mn=****************%40hotmail.co.uk&cxt=Acsr
After you reset your password, we highly recommend that you update your security information to help keep your account more secure. Adding a phone number, an alternate email address, or a trusted PC will help you get back into your account if you ever lose access to it in the future.
Go to https://account.live.com/proofs/manage to sign into your account and manage your security information.
Thanks,
The Microsoft account team
The link that came through said it was expired when I clicked on it, so I requested another. I have now requested many reset links and they have all said they are expired (even when clicking on them immediately after they came through). I really
need to access my emails ASAP. Please could someone help urgently?!
Man thanks,
Laura
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