Hi,

My partner's account was hacked 2 days ago - she put my email down as an alternate contact to start the account recovery process. She got to the stage whereby she had to answer some questions like, what was the last email she sent/received/, any sub folders she created etc.

She answered these as best she could, but with no joy. This account is extremely important as we are expecting a baby in just over a month and there is information on her emails that we require.

She has set up a new account with Gmail - similar to her Hotmail address in case that makes a difference in authenticating her so she can get access to her hotmail account again.

Can somebody please advise?