I've been trying for 2 weeks to get into my e mail account.

Apparently someone tried to hack into the account or I have breached the terms and conditions - I'm not sure.

The alternative e mail I had registered with microsoft is obsolete and the form  they provide will not allow me to put in the current e mail that I am using.

I have supplied all the details asked for by microsoft but they will not send me a code for password recovery through the current e mail or through my phone.

What do I have to do to get access tyo my account? I'm beyond desperate at this stage.