Customer service is not existent. Using the help in Outlook.com I was able to report the problem on 31 October but had no way to speak to a support person. I called the local Microsoft Store to get a support number. I told the store representative that I was a Windows Live Hotmail Plus (now AD Free Outlook) customer and needed assistance. He told me that because I was a paying customer there was a support hotline that I could call for assistance. He gave me a number and transferred my call.

After 10 minutes on hold the call disconnected. I dialed the number he gave me and wait 12 minutes on hold then I was able to speak with a support person. I was told that the number was for office support and not outlook.com. I was given a website for an online chat support. After a couple minutes a support person came on the chat session. I explained my problem and was told this was the incorrect chat and that I should call another number. I dialed this number and was told by automated message that the call volume was very high and asked if I would like to wait or have Microsoft call me back. I opted for the call back. Before I could hang up the phone I received a call from Microsoft. I dropped the first call and accepted the second call. The automated voice asked me if I wanted to accept the call back now or wait until later. I accepted the call back and was immediately put on hold with music in the back ground. after 10 minutes the call was dropped. I called back and this time only waited about 3 minutes to get a person. I was told that Ad- Free Outlook had another number for support. I dialed the number and was told that I had to login to Support.live.com in order to get support for AD Free Outlook.

Summary:

Not receiving any email from 31 October - 02 November accept for 1 junk email that was received on 01 November.

Normal email traffic is about 45 - 70 normal emails and  50 - 60 junk emails everyday.

Not able to send emails...do not get an error. The emails go to the sent box as though they have been sent. However, emails do not reach destination.

Called 6 different Microsoft support numbers, 1 chat session, and 3 different online support web sites.

Accessed Outlook.com from 3 separate computers and 1 mobile device. Used 3 different browsers to access Outlook.com

Results: no use of AD Free Outlook for over 2 days. NO SUPPORT from Microsoft for a paying customer that has had email account since original MSN Hotmail account was established in 1997.

This is ridiculous for Microsoft to not address this problem with its customers. Several blogs have other users reporting the same problems for over a week. Yet Outlook.com status on the support.live page is listed as working.

If this issue is not resolved in the next couple hours, I will no longer be a Microsoft customer and I will not recommend Outlook.com to any of my clients.