I have received the following email, informing me that my Outlook.com service has been cancelled, because my attempted payment has been declined. I have provided the correct details for my debit card, and I have also suggested Paypal as a means of payment, so I don't know how this has happened. I would like to pay my subscription now, please? How can I do that?

Dear Tony Barrell,

This mail is confirmation that your subscription to Ad-free Outlook.com has been cancelled on 20 August 2013.

To reach Customer Support, go to https://commerce.microsoft.com, select 'help', click 'Getting help' and then click 'Contact Customer Support'.

Thank you for using Microsoft Online Services.

Microsoft Customer Support

I have tried to sort this out by telephone. I dialled a general support number, and then was transferred to an 0800 number that has nothing to do with Microsoft. The man there was fed up with receiving Microsoft-related calls.



I hope you can help me.

Best wishes
Tony Barrell