Hello,

I backed up the Document folder on a Macbook Air because I want to restore the Outlook for Mac data on a new install of Maverick.  I have updated the Office for Mac 2011 on the new installation and its all up to date.  I then created a new profile to set up the Office for Mac and copy and paste the Office 2011 Identities folder.  Upon open the Office, I got a prompt to rebuild the database which I did and in the end the program open up.  I see all the end users' Local On My Computer folders.  She has hundreds of the local folders but NO EMAILs.  Basically the backup I made has 15 gig of data so I know the emails are there.  

I have also try to re-create a new profile, copies all the folders under Data Records, rebuild the database and none work.  I am getting stress out because she has over 15 gigs of emails and I know I have backed them up but they are not showing up.  All the folders/subfolders under My Computers are there.

Please help.

Thanks,

Helen