Dear Microsoft,
I received the below message. My issue number is: 94511711. It looks like I am shut out from my account entirely and am recommended to start a new account. I feel I have
given valid answers to the security survey and am 100% sure I have gotten my security question right in addition to birth date and other requested info. Through this whole process there was no real person to support me and I have only gotten automated responses
with no chance for further questions. 10 years with an email account. Ended just like that.
I access my mail via mobile and do not remember my password because it is already set. Only when switching phones did I realize I no longer remember my password. Even trying to get help I need to sign up to this Forum and forced to sign up for a new Microsoft
ID. I have had recent customer experiences with Apple, Evernote and Microsoft you are truly a laggard when held up to your peers.
Can someone please help me?
BR,
Terrible Experience with Microsoft
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Your security is important to us
Recently, we received several requests to gain access to w*** Email address is removed for privacy ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security
and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.
Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even
receive messages from multiple email accounts.
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