Hi,

Excuse me in advance for any ignorance due to never posting a question on a forum before.

In December of last year I changed email provider which has caused me pain ever since.  With hindsight, I should have gone down the Gmail route.  I have set up my laptop and 2 x PC's with Windows Live Mail which I find to be a very good platform.  They are IMAP accounts, which I believe is what my last addresses were.  My issue is transferring messages by dragging and dropping.  The message is not open in another window when I attempt to move it.  While predominantly they move successfully, I find that there are a few stubborn messages (especially messages with attachments) that do not want to move and are starting to drive me to distraction.

I have uninstalled the program and reinstalled it to see if this remedies the situation, but to no avail.  My email provider claims this is a Microsoft fault.  I would have chuckled if my patience had not have been stretched by clueless fools who could not grasp the concept of empathy in an area where they should now be very capable.  My apologies if I have this completely wrong.

Any suggestions will be greatly received and many thanks in advance.