My wife has a Hotmail account.  She has it setup on her mobile device with the password cached.  She's been using her mobile for so long that she's forgotten her password.  She can't access Hotmail from a kiosk or at a friends house without the password.  She has tried the reset password questionnaire several times filling in as much information has she has but received response "we are unable to verify your ownership of this account... submit a new form.  She still gets email on her mobile device, so the question I have is it possible for her to request her password by email?