I have spoke to your online chat support and they have advised to post here, I cant access my hotmail/microsoft account as do not know the answers to my security question (account was setup when I was younger) and the secondary email isn't one I use either, i have tried the online form aswell but have been told the information i provided couldnt verify that i am the account holder, I am currently paying for an xbove live service which i cannot access as i need this password can you please advise how i can recover this infomration, i had also been advised there is no phone number to contact microsoft regarding this issue