Cannot access or empty Junk Mail folder or Draft. This sucks. What is going on? Yes, I've cleared my browser's cookies and temporary internet files. They are not causing this issue. I've NEVER had this problem until I was converted to Outlook.com, without my permission or knowledge. Total ****. I need to be able to access my Junk and Draft folders. What is the solution? And, don't blame it on anything other than Microsoft's problem/error.  I cannot logout because everything freezes as soon as I login. This has never happened with Hotmail. This has only happened when I was converted to Outlook. Horrible customer service. Ugh.