Hi,

When I attempt to close my Hotmail/msn.com email account, the system gives me the following message:

To close your Outlook account, you must first cancel your billing service. Go to Microsoft Account and Billing Services at https://billing.microsoft.com.

This service was canceled in 2007 and the page says CANCELED.  How can I cancel something that is already been canceled?

I need to close that msn/Hotmail account immediately as all it does is send SPAM mail to contacts I had 8 years ago.

PLEASE HELP.

It looks like this is a common problem.  Geoffrey A. was able to resolve for another person on here on July 4th - question title "can't close my Hotmail account"