Hi

I have been a long time user of Family Safety.

Since a few weeks, when I try to login to the Family Safety client on the PC, it says, "The email address or password is incorrect."  But the same credentials work on the login.live.com website. 

I had Family Safety 2011, so I uninstalled it and installed the 2012 version.  I also changed my password on the website.  But the problem remains.

This has happened on two of my PCs at home, both Win7.  My login id is a gmail email address; could this be the problem?

Thanks