I have been using my home email address for messenger for the longest time.  Now I am unable to log in, or reset my password or re-create the account.  I get the error code 80048821 if I try to sign in.  I get "the account is not available" if I try to re-create it.

I am using *** Email address is removed for privacy *** and a unable to sign into messanger, what can I do to resolve this problem?