Hello,

I am a desktop support person for a large company.  We have a contract supporting Microsoft in Redmond, WA.  One of our managers has an email account for which he goes to https://outlook.com/microsoft.com, enters his domain, username, and password, and should get to his Inbox, but it doesn't work.  After entering his logon credentials, he is taken to https://outlook.office365.com/owa and gets the error: Internet Explorer can't display the webpage.  Once the error has been received, he can't get back to the logon screen without going into Internet Options, Advanced tab, and completely resetting the browser.  After that, however, when he attempts to logon, he'll get "can't display the webpage" again.

On a couple attempts, the browser took him to https://www.outlook.com/owa/?wa=wsignin1.0 where it displays a long error that starts with, "Microsoft.Exchange.Clients.Security.LiveTransientHRESULTException: LiveId authentication code has returned error 0x80049234 PP_E_RPS_REASON_POST_TICKET_TIMEWINDOW_EXPIRED, indicating that there's a temporary problem with the remote server."

I hope someone can explain what might be causing this and how we might resolve.  Thanks,

-J