Following a chat with an agent I was inform to log a support request.  I did (Ref:<my first reference number>) and Microsoft Responded, but I was unable to see the response (Error Msg:<my email> is not allowed to view this incident.). Then I logged a new support request to escalate the situation (Ref:<my new reference number>) and Microsoft responded again, and again I got the "<my email> is not allowed to view this incident." error message.

Please note that I am able to use my account, I just can't view the response.

Any advice in this regards?