Hi Microsoft Experts,

So I work in a government school, and I've been informed that we had a hotmail account that the school was using as

their apple ID email. However when I try to perform a password reset on outlook.com, it says the account is invalid.

So I'm wondering whether it's been deleted, or if its still active, and if it is, what the process is on getting back into it.

It hasn't been used in quite some time and has change hands quite a few times, so I'm unaware of the password/reovery creds.

All help appreciated.

ID- *** Email address is removed for privacy ***