Please help!! This is driving me nuts!!  for months i have been trying to access my sons microsoft account to make some changes, but everytime i try to login its asks me as the p[arent to login and allow him permission to use the account (which has been set up for years a running fine) when i do login and click yes tp allow permission i keep getting error messages - the latest of which is we do not have your full name and date of birth - both of which they clearly do.   I desperatley need to resolve this now as my son as of this morning cannot even logon to his xbox profile because of the same problem.  Christmas is coming and he wants to play his games.  I have spent counless house chatting online to microsoft themsleves and on the phone and am starting to get really annoyed with the lack of sucessful suggestions. 

heres hoping that someone out there has experienced the same problem and manged to resolve it as i fear that there will be no joy from microsoft.

Thanks

Desparate father