I cannot access the email account for a custom domain. Everytime I go to mail.live.com and enter the [xxx]@[customdomain].co.uk and the correct password into the Outlook.com Sign In page, I am directed to a page with the text below

 

  • Call us overprotective...
  • The account you're signing in to is missing some required info. To finish signing in, you need to change your password, then enter the missing info.

    We respect your privacy and will use this information in accordance with our privacy policy.
  • Loading...
  • Verify your information

    For security purposes, enter the password for the account you're trying to sign in to.
    [xxx]@[customdomain].co.uk
However I enter the information on this page, the site just loops me round and will not allow me to activate the email address.
 
The Custom Domain Admin page shows that the custom domain is active and that mail status is "enabled" but that the Inbox is "inactive".
 
I look forward to your help!
 
All the best & thank you.
 
Clive

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.