Hi,

My email has been working without problems until the end of October.  Since that point, I have only been able to send emails from the account and not receive anything new. 

I have a custom domain:  GrantInteriorDesign

Speaking with my domain register, it appears they retired some exchange servers at end of October and mine was located on one of these;  We had to go through steps to re-activate the Domain and get it working. 

Then I did the following steps:

http://community.melbourneit.com.au/t5/Domain-Hosting/Email-routing-suddenly-stopped-Outlook-com/td-p/1257/page/2

I am able to get my MX record from domains.live.com account when I look up main page, here is what I see

DomainName = grantinteriordesign.com

Accounts = Unknown

Open Membership = Closed

DNS = Pending Configuration

When I click on the Domain it states: 

Your service is Suspended. Please make the required DNS changes.

I have gone through steps outlined in link a few times but everytime I click Refresh in domains.live.com;  It fails.

Any ideas on what I need to do?  I purchased this domain a few years back under Hotmail promotion and has worked perfectly until the servers were retired by my domain provider, details provided here:

http://community.melbourneit.com.au/t5/Email-Hosting/ATTN-Issues-with-Office-365-Outlook-com/td-p/1279

I am at end of rope;  have not been able to receive emails for over month and half;  Melbourne state I need to contact Microsoft but I have no idea where I can call to figure this out.

Please help