Some users have reported the following problems in the last few days in the forums. The problems are -

• Distorted Mail box
• Everything seems jumbled
• Page is mixed up and blue
• hotmail format has changed
• hotmail is not loading properly
• message appears at bottom of the page

Microsoft Hotmail team made some fixes on Friday 7th Sept and believes these issue should not exist anymore.

Some users of Hotmail have reported the following workaround for for them:

1. Log into Hotmail
2. Navigate to your Inbox
3. In the upper right corner of the page, select Options and More options…
4. Under the Customizing Hotmail section select Advanced privacy settings
5. Under the Using HTTPS for Extra Security section select Go to HTTPS settings
6. Sign in with your Live ID if prompted
7. You should now be on a page titled Connect with HTTPS. Click the button to enable “Use HTTPS automatically (please see the note above)”
8. Click the Save button and you will be returned to your Inbox.

Note: The above workaround doesn't apply to Outlook.com as Outlook.com defaults to HTTPS (even if you chose to be defaulted to HTTP, Outlook.com will default you to HTTPS only. Its all good, HTTPS is better!)

 It is possible that the browser that you are using cached all the bad data when you had the problem. We suggest that you optimize your browser. You can refer to this link for the steps on How to How to Clear your Browser's Cache. We also suggest that you follow the troubleshooting that was provided on this link:Are you having trouble reading your messages?

If any of the steps worked for you, please reply to the thread and let us know which one worked for you.

If the above suggested resolutions didnt fix the issue for you, Microsoft would need your help in investigating the issue further, as we are unable to reproduce the issue at our end.

We need you to provide us a fiddler trace. Steps to capture a trace are given below. If you are willing to help Microsoft investigate further, please reply to thread with -

"I'm willing to help Microsoft and provide a fiddle trace. Please open a private upload area, I'll upload the log file for you".

Once we see you message we will open the private area where you could provide us with logs.

Thanks for your help in advance.

Best regards,

Shikha