Hi,

I've recently noticed that some e-mails that are not junk mail are being incorrectly sent to my junk mail folder. Such e-mails include promotional deals from companies I normally shop from, e-mail updates from Twitter, and even e-mails from the company that provides my cellular service. In fact, the e-mails I get with my monthly cell bill doesn't even get into my account anymore (inbox or junk mail). I had to contact the company because I never got a bill and had to ask them to credit a late charge. My e-mail address on my account with them is correct and they are on my "safe senders" list. Other e-mails from them (not bill related) have been going to my junk mail.

I'm not sure why this is happening, but I think it's possibly because I normally see the subject line from an e-mail address, and if I know what it is about and am not interested in that particular e-mail, or if I see that it's a bill and I know when to pay it, I delete it without opening it. Is it possible that this is confusing Outlook and sending any future e-mails from that address to my junk mail?

I'd really like for this to be fixed. It's been months and I'm still not receiving my bill, and it's not an issue from their end (the phone company). And I don't want to potentially miss an important e-mail from other companies because they are incorrectly going into my junk mail.

Thanks for any help that anyone can provide.
Lena