Ok...I figured I'd explain this problem 100% clearly as I have moaned, complained, rang in and posted so many times over the past few months that it's getting beyond annoying and I'm paying for every day I'm not using it.
Ok awhile back I tried signing in to my *** Email address is removed for privacy *** account. I have had this account since 1999 and never had problems. Due to its age EVERYTHING I started to do went through it, paypal, facebook, youtube, Xbox membership the works. Then the outlook takeover happened. And then my account got blocked. No reason. 1 day went to sign in blocked.
Upon signing in I got the usual links this is blocked if you want to unblock click links, do security check, pass it and still nothing.
EVERYTIME I ring....I spend about 40minutes explaining my problem, giving new reference numbers to different people, and STILL get sent exactly the same thing...a password reset link. THIS DOES NOT WORK ON BLOCKED ACCOUNTS! I tell them and they say please just click the link, I have done it so many times now I have changed my password over 40 times to random words I see in the house while on the phone to them, even telling them it will not work, they say they'll ring back, and never do.
Only 1 time did I make progress, and that was a congratulations you can unblock your account by clicking this link, to click it and the link not working.....on ANY internet browser(chrome, firefox...even explorer) on 3 different laptops...in 2 different houses.
My main reason of my anger is due to the same link to reset password being passed to me at least 10 times a day, it not working and my kids wanting to go on his xbox account)and mine for the 60+k achievement score and live) but can't because you have to sign in with the blocked account to change the email.....
I have done all the basics, cleared cache, passwords cookies etc, it literally happened as outlook took over and has made my life a quarter impossible due to my online transactions being lost to me.
The most annoying response is
'Thank you for contacting the Microsoft support regarding your account. Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement. Violations of the Microsoft Services Agreement may require Microsoft to restrict access to particular content in your account and in extreme cases, permanently close the account. We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement. To read the Microsoft Services Agreement, please visit:'
I KNOW! I was HACKED! I have never had trouble like this before in ALL the years since '99 I have used it, so it kinda annoys me how I'm a paying customer to Xbox and ebay and now can't even do basics due to a stupid mistake
PLEASE just...click a button that UNBLOCKS IT
EVERYTIME I ring....I spend about 40minutes explaining my problem, giving new reference numbers to different people, and STILL get sent exactly the same thing...a password reset link. THIS DOES NOT WORK ON BLOCKED ACCOUNTS! I tell them and they say please just click the link, I have done it so many times now I have changed my password over 40 times to random words I see in the house while on the phone to them, even telling them it will not work, they say they'll ring back, and never do.
Only 1 time did I make progress, and that was a congratulations you can unblock your account by clicking this link, to click it and the link not working.....on ANY internet browser(chrome, firefox...even explorer) on 3 different laptops...in 2 different houses.
My main reason of my anger is due to the same link to reset password being passed to me at least 10 times a day, it not working and my kids wanting to go on his xbox account)and mine for the 60+k achievement score and live) but can't because you have to sign in with the blocked account to change the email.....
I have done all the basics, cleared cache, passwords cookies etc, it literally happened as outlook took over and has made my life a quarter impossible due to my online transactions being lost to me.
The most annoying response is
'Thank you for contacting the Microsoft support regarding your account. Microsoft restricted access to your account due to a violation of the Microsoft Services Agreement. Violations of the Microsoft Services Agreement may require Microsoft to restrict access to particular content in your account and in extreme cases, permanently close the account. We have evaluated your appeal and have verified that activity occurred on your account that violated the Microsoft Services Agreement. To read the Microsoft Services Agreement, please visit:'
I KNOW! I was HACKED! I have never had trouble like this before in ALL the years since '99 I have used it, so it kinda annoys me how I'm a paying customer to Xbox and ebay and now can't even do basics due to a stupid mistake
PLEASE just...click a button that UNBLOCKS IT
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