I pôsted here earlier and have tried filling in the form that you have recommended. However, when I press submit it just gives me a blank screen. I am unable to post this on my original thread as you have 'locked' it.

It is now almost two weeks since my account was blocked and I am getting a little perturbed - I'd use more agressive  language but it may be censored.

I just want access to my account and I want to be able to talk to the relevant person to enable me to do this.  I have been passed from pillar to post these last two weeks, from Jamari to Milan to whoever else has picked up my enquiries but I am still unable to access this bloody email account.

Frustrated.