Hello,

under MS advisement I'm starting a new thread on this.  Last week I logged into Hotmail account wiht iPad.  Went through the prompts for transition to outlook.com.  Came to the inbox to find all of my old emails were gone.  Checked all of the steps listed under the other thread I posted to (http://answers.microsoft.com/en-us/windowslive/forum/mail-email/old-emails-lost-when-hotmail-converted-to-outlook/624a4cc6-7263-442e-954a-b31e3cb3a10f)  and so far no success.   In this thread most posters were receiving individualized help and I'm afraid that's what I'll need too. I don't believe that account content was lost due to inactivity, but will need someone to help me verify and all of the setting checks did nothing.

Thanks in advance for the help.

-Markus