13. July 2016 · Write a comment · Categories: Uncategorized

After a mid-May Windows 10 update, my Photo Gallery stopped working on this one of my many computers. Unfortunately, this is my main working computer and I am a photographer. I have seen many similar post about this problem online. Three different Microsoft support personnel have worked, each for about 45 minutes, before giving up. They were very nice but they all said they could not fix the problem. The last one was supposed to be something of an expert. All three of them tried all the things I had already tried. Nothing worked. One of the promised to relay the problem to the design team (or whatever you call it) but I never heard back. I NEED THIS PROGRAM! Please help me. Thank you. BTW, when I click on Photo Gallery, says that Photo Gallery can't start because a 2005 SQL component is missing. Unfortunately that SQL component ended support on May 12, so when I click on the Download box to get the missing component, I get a page in Microsoft that says it can not be opened. This is very, VERY frustrating. Both I and the MS help folks have tried uninstalling and re-installing, and surface scans, and everything else that we can think of. Nothing works. The same message comes up no matter what we do. Is there anyone at Microsoft that can please get this fixed, and then send out an upgrade that fixes it for everyone else? I have mentioned this matter in my feedback on Windows 10, but nobody seems to care.

Original title: Photo Gallery does not work

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