My hotmail was hacked by someone claiming to be me and saying they had been mugged in Madrid and to send money. they sent this message to all my friens and contacts. They changed all my personal settings and forwarding email addresses - so it was not possible for me to verify who I am. I haave been trying in vain for nearly 3 weeks to get my hotmail account closed down. Microsoft has been absoultely useless at adressing this. They will not shut down my account. I have been humiliated and made to look foolish amougst colleagues. My advice is NEVER NEVER use hotmail if you want to have a secure account. They are hopeless. Can anyone tell me how to shut down an account when you cannot verify who you are?