A hacked account with a hacker that is still hacking away and harming people.  Once entered, the hacker changed both alternate email and phone number.  It has now been 1 month and things have not changed. The account has emails that are very important for business work ( development work in Africa).  If moderators know a way that I can get back in and get these it would be a life saver.  I tried to use the verification process but the information that is completed never reaches Microsoft.  The response is that 2 step security has been turned on, and so information is not accepted.

Hoping for a response.  

Thanks

Dave

Details

Hotmail account I have had for 10 years was hacked July 19th, 2013

Security details were all changed - alternate email, phone 

First effort to prove identity was approved July 22nd but then Microsoft said I must wait a month to have access?  Why, I don't know?

Tried entry again on August 21st, but no access.

Hacker has robbed contacts of more than $10,000 using my identity.

So far messages from community is that I have lost the account and all the related saved emails. Is this the case?

D