Recently I have been trying to have my questions answered by Hotmail staff but when they reply via the private message section

and ask me to sign in to see my private messages I have found that :

1.  there is no other separate signing in field to access my private message

2.  When I use the "reply" button on the message screen sent by the person who claims it is a private message section I found that my

    replies are either not being answered or it has not been printed and posted on the site. 

3.  I therefore do0 not know if my replies to the private messages are being received and read.