Hi, Forum Moderators

I couldn't sign in to my Hotmail account since yesterday and it keeps giving me the message “It looks like someone else might be using your account…” I tried to reset my password but I am getting the same message. I also did my best to follow the instructions to send as much information as possible by submitting an Account Recovery questionnaire online. Since my Hotmail account was created  long time ago, I could not remember the security answer, I didn't have a credit card Xbox billing information associated with this account either. But I did try to ask my friends to give me the email information (subjects) I sent to them to fill in the form. I have tried three times and I am still getting the email saying that the information I provide is not enough to verify my ownership of this account.

I really need to access my Hotmail account. Please help me!!! Thank you!

Maggie