Hi Microsoft Community,

I'm sorry to bother you and I apologise if this is in the wrong place or format, I'm a complete tech idiot, lol.

I recently got a new laptop, which after a week was returned to the manufacturer but because the problem was the screen I wasn't able to remove my information that I had uploaded onto it (email address etc).

So today I have been into my Microsoft account and changed my password, in addition I know I have done something within my Windows Live mail that has now disrupted it :( My fault for being an idiot and trying to make things more secure and going in gung ho, I know, sorry.

All I get now when I bring up Windows live mail or hit Send and receive is, this:

Unable to send or receive messages for the Ntlworld (sissos) account. Windows Live Mail couldn't log on to the email server using secure password authentication. Contact your email provider and verify that it supports secure password authentication. To change this logon setting, in the folder list, right-click on the account name, and then click Properties on the shortcut menu. In the Properties dialog, click the Servers tab, and then under Incoming Mail Server, select a logon option.

Server Error: 0x800CCC90
Server Response: -ERR Protocol error.
Server: 'pop.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC18
Protocol: POP3
Port: 110
Secure(SSL): No

I have gone into the required section and entered my full email address and new password (as per the text above) but it still brings this message up.

I know it's something I've done and I'm sorry to bother the experts like you but I don't know what to do now.

I am using Windows Live Mail 2011 on my old laptop now, which is Windows 7.

any help would be greatly appreciated.

Many thanks.

Michelle