I am completely frustrated. I could literally scream. I've repeatedly tried everything to gain access to my old hotmail account. I created the account years ago and used it from time to time for different tasks. A couple years ago I changed the password and never updated my phone number. For 3 months now I have been trying to access it but with no success. I have followed all the proper channels. I must have done the following process - https://account.live.com/ResetPassword.aspx about 30 times by now. I can never get any "real" human support for this. I need access to the account email because I've used the account as my email address when registering for other services. A month ago. I started getting this message and now I get no message at all. 

I NEED HELP  !!!!!!!!!!!!!!!!!!!!!!! I NEED A REAL MICROSOFT SUPPORT PERSON TO CONTACT ME !!!!!!!!!!! 

Your security is important to us
Recently, we received several requests to gain access to xxxxxxxx@hotmail.com. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?
Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

     Open a new account

With a new account, you’ll be able to use the following services across all of your devices:

  • Best-in-class email with unlimited storage at lightning speed and serious security.
  • Stay connected with friends and family, see social updates and chat with Facebook friends, and make ordinary moments memorable with video calls.
  • Free online storage for thousands of docs and photos, shared your way.

Don’t get locked out again
Once you create a new account, we highly recommend you update your password reset information with a phone number or alternate email address. This will make it easier for you to gain access to your account in the future if you are locked out again.

     > Open a new account

Thank you

Microsoft Support Team

Microsoft Corporation
One Microsoft Way
Redmond, WA 98052
USA



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