This is the fifth request I have made to Microsoft regarding a Hotmail account that has been blocked, for no reason. Apparently out of the blue you have chosen to require me to verify an account I have been using for a couple of years (email is *** Email address is removed for privacy ***). The problem is that you send me codes that don't work - I've had three of them so far. When I tried to address this issue with Support I was sent links to address the problem to '*** Email address is removed for privacy ***' (the address that is the recovery email address for rob-filter@hotmail). HOWEVER, when I tried to access the Support information I kept on getting the message 'r_j_fearon@hotmail is not able to view this incident', or something to that effect. So what have we got here? 1. An unnecessary account verification process, 2. Codes that don't work, 3. Support links that don't work. I keep reading 'We at Microsoft, take account security seriously', but it seems you do not take user experience or customer support  seriously. I am a tech journalist and I have to say that ever since you have switched Hotmail over to Outlook I have had nothing but problems with my Hotmail accounts. I would appreciate a swift response to this request to unblock my email '*** Email address is removed for privacy ***' as this is becoming a VERY onerous and time consuming task, when I did not need account verification in the first place.