In my Hotmail account, I clicked the link which appeared to be from a friend. The next day, I could not get into my account. Customer Service told me to do password reset. It did not work (including "email me a reset link" and security question"). I also completed the extended questionnaire that comes up when you click "I can't use any of these options". Nothing is working. I was not sent a password reset or even a response after I filled out the extended questionnaire. The last thing Customer service told me to do was to post in this forum. Please let me know how to get into this account! (I need all of those emails in order to take my medical Board Exam ASAP.)