hi, im blocked out of my own hotmail account since yesterday. I tried filling in your questionaire form BUT i entered the wrong alternate email. I did that thrice unknowingly and when i realized i've been entering the wrong alternate email, i can't submit anymore forms because it says to wait 24 hours. its been 24 hours now and its the same old message appearing.

my old alternate email has already been closed and i can't sign in anymore to get the security code. however, i managed to figure another way to get the link to reset my hotmail password by sending the link to another alternate email account. it was successful and i followed the steps BUT, the password is reset BUT i still have to submit the questionaire form but i can't send it again because it says to wait 24 hours. n its been 24 hours already since yesterday.

help. i really need this account as i've been using it for more than a decade.