when hotmail was shut down it appeared I lost all emails, folders & contacts. I created a outlook email with exactly the same *** Email address is removed for privacy *** and same password and attempted to retrieve all emails etc with no success. I normally use firefox version 23 (I noticed elsewhere version 17 is recommended however that would be an older version and cannot upgrade backwards), I have opened google chrome using www.outlook.com and it opened my original hotmail to a surprise and found my original emails etc but does not show my new outlook emails.