Hi there,

This message is on behalf of my boyfriend *** Email address is removed for privacy ***

I recently moved to the UK from Australia and was using my hotmail as usual and then all of a sudden it blocked me asking for me to answer my security questions or send an unlock code to an email. The problem is that I no longer have access to the alternative email and also I opened the account in 1999 and have no idea of the answer to the security question. I filled out the recovery form several times with all the info form my previous email which i could still see on my phone and it kept denying it then i did it again earlier after waiting a painful 48 hours after calling support. Getting on live chat several times. Then I get an email asking for me to just open a new account. I have had this account since 1999 and i have hundreds of accounts lined to this hotmail. I have currently 50 resumes with potential employers here in the UK that I am relying on this account for their response. I have seriously tried all options. I have no idea how this has happened but I am in serious need of help. How could a hacker know the subjects of my last 10 emails??? i have no idea how that could fail the test. I need help asap.