When I tried to log in to my email account (*** Email address is removed for privacy ***) this morning, the webpage popped up with message saying there is a possibility that there is someone currently using your account and if I (the email account owner) would like to take back the account, Microsoft would need to verify your account and provided with this link https://account.live.com/acsr for my further processing.  I have created another account *** Email address is removed for privacy *** this morning in order to verify my account. However, since this *** Email address is removed for privacy *** account had been created in Australia, Victoria more than 10 years when I studied in Australia for university course, so I received 2 emails from Microsoft with subject "Microsoft Account - Unmonitored Automated Email (*** Email address is removed for privacy ***)" saying I failed the verification process by referring to the limited information which I could provide.

So, that's way I would like to seek help from the Community website, so I can open my email accounts again and to have access to the important information from my email account.  Please feel free to contact me via *** Email address is removed for privacy *** or (852) 65922799 (i.e. can direct me to HK support centre) for any more information required which I can help to verify I am the account owner.

Below are the further info I can provide:

Created account at Australia, VIC in Year 2000

Password: 24253100

IPv4 address: (Usually access the account at home account) 192.168.8.27

IPv6 address: fe80::7c77:86dc:802d:594b%16

Best regards,

Mok Shu Ki