When I tried to log in to my email account (**Email address removed due to privacy) this morning, the webpage popped up with message saying there is a possibility that there is someone currently using your account and if I (the email account owner) would like to take back the account, Microsoft would need to verify your account and provided with this link https://account.live.com/acsr for my further processing.  I have created another account **Email address removed due to privacy** this morning in order to verify my account. However, since this **Email address removed due to privacy** account had been created in Australia, Victoria more than 10 years when I studied in Australia for university course, so I received 2 emails from Microsoft with subject "Microsoft Account - Unmonitored Automated Email (*** Email address is removed for privacy ***)" saying I failed the verification process by referring to the limited information which I could provide.

So, that's way I would like to seek help from the Community website, so I can open my email accounts again and to have access to the important information from my email account.  Please feel free to contact me via **Email address removed due to privacy** or **Contact number removed due to privacy**(i.e. can direct me to HK support centre) for any more information required which I can help to verify I am the account owner.

Below are the further info I can provide:

**Removed due to privacy**

Best regards,

Mok Shu Ki