To Whom It May Concern (or anyone who will help):

I am an irregular, but long-time Hotmail user. When I attempted to log in to my Hotmail account today, I discovered that my account was changed to an Outlook account and all of my Hotmail emails are gone. They are not to be found under "Archive" or "Recover Deleted Messages".

I have used Hotmail as a secondary email account for some time now and never had this problem. Furthermore, I have used my Hotmail accounts for correspondence since 1999 and have some very important communication in my email archive. Who do I contact to recover my old emails?

I see that this question was asked before. Those discussions are locked. I need a personalized answer to my concerns, not some automated form letter.

Sincerely,

Beth