Why is it that I can still sign in with my Hotmail ID, or use a Outlook ID? I never had anything to notify me when I wouldn't be able to use my Hotmail ID anymore, but have still lost everything that was in my account and folders!

I recently lost all my messages and have gained no help whatsoever in retrieving them, I asked questions for them to be passed over or locked. Will no-one actually help people on here?