I have had my Hotmail email account for 8 Years and recently tried to put my email address on my mobile phone and as my password has been automatically signed in for this time... I could not remember it.

I filled out three forms to prove it is my account and they did not accept it ... even though there was plenty of proof it was my account.

I also went through the code system for Hotmail to send me another password using my mobile phone which has also not changed in 8 years ... but that was rejected as well.

I have a lot of important information on this email that I am desperate to access it asap.

I have also tried to contact a support line ... to no avail.

I have also started a new Hotmail account and let them know that my account has been temporarily blocked and that In was not successful with the recovery form.

I have received an email from them ... but all it does is go to a support page... no help!

Please can someone help me recover my email address... I appreciate that Hotmail have  very good security ... But it is my account and no one else has ever had access to it... I am desperate.

Hope to hear from some one who can help me with this.

Thankyou

Mike