Hello,

After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Support Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern.

You may post your concern through the following link:

http://answers.microsoft.com/en-us

Sincerely,
Tommy
Online Safety Team

I have gotten this same request before & I am no closer to getting my password reset than when I started 4 days ago.  What to I need to do to talk to someone who can actually help me?

Here is some information (again).

I have filled out that questionnaire many times.

The problems are:

1              I created that account in Alabama, I now live in Iowa.

2              The e-mail address and the phone number to send the reset information to are both invalid now.

3              I don't own an X-box.

4              I used the account as a receive only.  There are no subject lines or contacts anymore.   I used the account as a Spam filter.  The few replies I made with it have been long deleted.

I need to talk to a human being to explain what happened.  you can contact me at 515-333-7296 or *** Email address is removed for privacy ***.  Right now, all my microsoft based e-mail accounts are blocked.  Even the new outlook.com address I created a few weeks ago.

Please just call me and let me talk to a human.  You are about the 5th person I have been shuffled off to.  I don't need the e-mail account so much as it is my log-in to Microsoft Money.  Without the reset, I cannot access over 6 years of bank data that I needed on the 1st of this month.  Please contact me in person!!!

Mike Miller

Carlisle, Iowa

*** Email address is removed for privacy ***