Yesterday I kept getting messages on my phone saying that my account sign in failed.  Then I received a message when I went to my email account and tried to sign in that someone was trying to access my account.  The account was locked and I was prompted to my security contact information.  The options were to have an access code sent to my phone or email.  I just moved a month ago and both the phone and email address have been disconnected.  So I clicked on the link that said click here if these options are unavailable (something to that effect).  I filled out the form and was sent an email that gave me an issue number.  Later last night I was sent another email saying the account *** Email address is removed for privacy *** was verified to be mine and it said a separate email was also sent with a link to reset my password.  I never received another email.  So I don't have the link to reset my email.