Since being kicked out of Hotmail by a technical glitch and reentering with a new password, followed by being automatically switched to Outlook AND THEN CHANGING BACK TO HOTMAIL, messages in my queues have been "telescoped," with several related emails listed under one title and a number in parentheses next to the entry indicating how many messages are hidden under the first subject-line. This is happening in all folders, including "Drafts," where these multiple messages are chaining to messages in other folders and also refuse to print. Your program is also duplicating attachments unnecessarily, which wastes resources at your end. I'm a freelance writer who submits queries and projects via Hotmail, and I MUST see each individual response as a separate entry in my queue to avoid confusion and missed replies. How can I display each HOTMAIL message individually, as before? NOTE: I USE HOTMAIL, NOT OUTLOOK. Previous reply geared to Outlook was not helpful.