Hi there,

I have been experiencing an issue for the past few months where Outlook.com on the web and email through the native app on iPhone are out of sync.  I have emails that have been read on Outlook.com but appears not read on my iPhone 5 device.  This is especially true if I do a mass "mark read" when viewing it on Outlook.com on my computer.  However, if I read an email one at a time, it appears to sync just fine.

I have also performed a reconfig by deleting the account off the iPhone and readding it and the emails sycn up fine initially but will behave the same once I perform a mass "mark read" in Outlook.com on my computer.

I have seen other posts with sync issues where Microsoft support has done something to the account to resolve it.  Can I get help with mine?

Thank you,

John