My friend Lily Aldrin set up a hotmail account a few months ago when her daughter got a new Windows 8 Nokia Lumia 520 phone. She only set up the account because apparently you needed to set up a 'parent account' for the phone. The account is set up in her name, Lily Aldrin, however she has forgotten what her actual email address and password was. She needs to log into her Xbox account (which is the hotmail account basically) because due to the new Terms Of Service, her daughter can't download apps, games or music onto her phone until the parent account accepts the new terms. If you could tell me how to do that as well, it would be much appreciated.

More importantly, though, my friend needs to recover her email account, which is under the name Lily Aldrin. If this is impossible, please could you tell me another way that she could get her daughter's phone up and running again.

Many thanks,

Laura and Lily