I was sent these two Oz  numbers 1800-002-587 & 1800-000-021 to call 9am to 9pm AEST one tells me to wait to be connected to a service operator  and then disconnects, the other informs me of the office hours and also disconnects. I have called these numbers since early December with the same result. 

Every attempt to resolve this issue has drawn a blank. I guess that the Australian market is too small and insignificant to be of any value and worth to an American corporation given Greater LA is more populous than this Country.......Australia. Microsoft flagged ninemsn which flagged Microsoft etc., etc., this bizarre but no longer funny!